For a long time, I was a trusted seller on Cardmarket, among Europe’s most notable platforms for buying and selling playing cards. I taken care of an ideal popularity — around four hundred beneficial critiques, zero disputes, and dependable, Skilled assistance. But one particular unjustified dispute, taken care of by Cardmarket staff members Silvia Parravano and Christian Tobehn, adjusted every little thing. on this page, I will share my individual practical experience, explain the structural flaws in Cardmarket's dispute procedure, and situation a stark warning to other sellers.
A cleanse history Built in excess of Years
A verified vendor With 100% constructive responses
prior to the incident, I was exactly the kind of seller each individual marketplace values. I mentioned trading playing cards correctly, explained situations transparently, and transported immediately. I hardly ever been given only one criticism — only praise.
The Importance of belief on Cardmarket
Reputation is all the things for sellers on Cardmarket. a single miscalculation — even one that isn’t your fault — can destruction years of effort. That’s what can make my Tale so alarming for Other folks operating around the platform.
The Dispute That Shattered My Standing
Buyer Ordered the Wrong Card, Then Blamed Me
The trouble started off every time a purchaser ordered a card stated precisely by identify, established, and condition. on obtaining it, they falsely claimed I had sent the “wrong Variation” — despite distinct listing evidence displaying I hadn’t.
Proof disregarded by help
I submitted screenshots in the listing, card version, and problem to verify my accuracy. But Cardmarket assist, specifically Silvia Parravano, dismissed the facts. as an alternative to examining the listing or requesting clarification, she instantly sided with the customer.
Silvia Parravano’s Mishandling of your Dispute
No reasonable Investigation
Silvia’s selection was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the buyer. check here She simply blocked my account. No Listening to. No next opinion. No enchantment.
No Warning, No interaction
What designed this worse was the suddenness with the action. I was locked out of my account right away. My appeals — requesting an assessment or escalation — have been fulfilled with automated responses or silence. Silvia Parravano exercised finish authority without any accountability.
Christian Tobehn’s part: Reinforcing the Bias?
Reinforcing exactly the same sample
In follow-ups, my scenario was also seen by Christian Tobehn, One more member of Cardmarket's aid workforce. regretably, in lieu of reviewing the details objectively, he doubled down on Silvia’s judgment. Again, no clarification, no transparency, just automated deflections in addition to a permanent ban.
A sample of Seller Disregard
Are genuine Sellers staying Silenced?
immediately after this encounter, I started studying on the web message boards and community threads. I quickly learned I wasn’t by yourself. Dozens of prolonged-time sellers reported similar ordeals — numerous involving Silvia Parravano.
A common concept? purchasers often get, even though Erroneous — and sellers are left voiceless.
How This Hurts the Entire Market
although platforms should safeguard purchasers, disregarding evidence from trustworthy sellers contributes to a broken ecosystem. When have faith in is 1-sided, poor actors take advantage, being aware of they’ll be shielded by biased help brokers.
the challenge: No Oversight, No attractiveness
insufficient Transparency in Cardmarket’s method
by far the most alarming situation would be the absence of an appeals method. when personnel like Silvia or Christian make a call, it’s closing. There’s no second overview, no accountability, and no way to revive entry to your account — Regardless how solid your proof is.
threat of Abuse and Blackmail
In my case, I used to be indirectly coerced into refunding a Fake declare — or shed my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
monetary and Emotional outcomes
Business Loss Overnight
I invested a long time in creating my vendor profile. all of that work was wiped out promptly, in conjunction with prospective upcoming money. My seller dashboard, purchase record, and loyal buyer base — all gone.
psychological Toll on a trustworthy Seller
This wasn’t just a business hit. it absolutely was demoralizing. for being dealt with similar to a fraud immediately after a long time of integrity was emotionally devastating. I adopted each and every rule, and nonetheless got punished.
What Cardmarket have to Do to get back have faith in
Platform Reforms Are Urgently required
If Cardmarket wants to keep high-quality sellers and forestall foreseeable future abuse, it ought to:
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✅ Introduce a clear charm approach for blocked accounts
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✅ call for disputes being reviewed by at the least two independent guidance agents
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✅ educate staff like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who submit clear, factual evidence
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✅ Establish accountability metrics for staff selections
devoid of these changes, straightforward sellers will proceed being collateral problems inside a procedure that blindly favors consumers.
Final Thoughts: Be cautious, continue to be Documented
for anyone who is now advertising on Cardmarket, don’t presume your fantastic record will guard you. You're often just one consumer complaint — even a Fake 1 — clear of becoming silenced.
defend yourself by:
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Taking screenshots of each listing
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Archiving conversation with buyers
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Backing up your account information consistently
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planning for disputes — even if you do nothing Mistaken
summary:
My practical experience with Silvia Parravano and Christian Tobehn ought to function a significant warning to any person making use of Cardmarket. I believed from the platform. I played by The principles. And I nonetheless obtained taken out without trigger.
If Cardmarket continues to ignore vendor legal rights, far more reputable suppliers will wander absent. And when that takes place, the System received’t just reduce sellers — it’ll shed its reliability.
Has one thing comparable took place to you? Share your practical experience and assistance elevate consciousness. Sellers have earned superior.